Terms of Service
Last updated: August 18, 2026
These Terms of Service (“Terms”) govern your access to and use of the website, services, products, communications, lead generation services, marketing services, and other offers provided by eHomeLeads (“eHomeLeads,” “we,” “us,” or “our”).
eHomeLeads operates from:
Unit No. 2705-D38
Mazaya Business Avenue AA1
Dubai, United Arab Emirates 00000
Email: [email protected]
Phone: 058 535 0641
eHomeLeads provides services primarily to businesses, including businesses located in the United States.
By accessing our website, submitting a form, requesting information, booking a call, purchasing leads or services, entering into an agreement with us, or otherwise using our services, you agree to these Terms.
If you do not agree to these Terms, you must not use our website or services.
Age Restriction
You must be at least 18 years old to use our services or enter into an agreement with eHomeLeads.
By submitting information, purchasing services, or opting in to receive SMS communications from us, you represent that you are at least 18 years old and have the legal authority to enter into these Terms.
Privacy Policy
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information, including telephone numbers and SMS consent information.
Our Privacy Policy is incorporated into these Terms by reference.
1. Our Services
eHomeLeads provides lead generation, digital marketing, advertising, customer acquisition, appointment generation, marketing technology, and related services.
Depending on the offer purchased, our services may include:
Lead generation
Exclusive or non-exclusive leads
Home-service leads
Marketing campaigns
Advertising management
Landing pages
Lead forms
Customer acquisition systems
Appointment generation
Lead qualification
CRM integrations
SMS and email follow-up systems
Marketing automation
Consulting
Marketing strategy
Other related services
The specific services, number of leads, geographic areas, pricing, qualifications, delivery requirements, replacement policies, and other terms applicable to a customer may be described in an order form, invoice, contract, checkout page, proposal, email, message, or other written agreement.
If there is a conflict between these Terms and a separately signed written agreement relating to a specific service, the separately signed agreement will control with respect to that conflict.
2. Leads
A “Lead” generally means information relating to a person or business that has expressed interest in receiving information, an estimate, quote, consultation, service, or other relevant offering.
The precise qualification criteria for a Lead may vary depending on the campaign or agreement.
Unless expressly stated otherwise in writing, a Lead does not constitute a guaranteed:
Customer
Sale
Appointment
Completed job
Qualified opportunity
Revenue amount
Profit amount
Contact rate
Closing rate
Response
Purchase
You are responsible for contacting leads, following up with them, determining whether they are appropriate customers, providing estimates, selling your services, and completing any resulting work.
3. Lead Information
Lead information may include information such as:
Name
Phone number
Email address
Address or location
Requested service
Project description
Timeline
Property information
Answers provided through qualification forms
Other information voluntarily submitted by the lead
The information available may differ between individual leads.
eHomeLeads does not guarantee that every lead will provide every type of information.
4. Lead Accuracy
We use commercially reasonable measures to collect and deliver lead information.
However, consumers control the information they submit.
Accordingly, we cannot guarantee that every piece of information provided by a lead will be accurate, complete, current, or free from typographical errors.
You are responsible for independently verifying information that is important to your decision to provide services to a lead.
5. Lead Exclusivity
Where a lead is sold or advertised as exclusive, eHomeLeads will not intentionally sell that same lead to another customer for the same campaign or service category within the applicable territory, unless otherwise disclosed.
Exclusive does not mean that:
The consumer has not independently contacted another company
The consumer has not submitted information on another website
Another company has not independently generated the same individual
The consumer has not requested multiple estimates
The consumer will hire you
You are the only company the consumer is considering
eHomeLeads cannot control actions taken independently by consumers or unrelated third parties.
6. Geographic Areas
Customers may purchase services for specific:
ZIP codes
Cities
Counties
States
Territories
Service areas
The applicable geographic area will be established through the relevant order, invoice, agreement, campaign setup, or other written communication.
Lead volume may vary significantly by location.
We do not guarantee a particular quantity of leads within any specific period unless expressly guaranteed in writing.
7. Lead Delivery
Leads may be delivered through one or more methods, including:
SMS
CRM
Mobile application
Web portal
API
Automated notification
Other communication systems
You are responsible for maintaining functioning contact information, devices, internet access, CRM systems, email accounts, and other systems necessary to receive leads.
eHomeLeads is not responsible for missed leads caused by:
Incorrect customer contact information
Spam filters
Full inboxes
Telephone outages
CRM failures
Customer software failures
Notification settings
Third-party platform downtime
Internet outages
Other circumstances outside our reasonable control
8. Lead Response
Lead conversion depends significantly on your own sales and follow-up activities.
Customers are responsible for promptly contacting and appropriately following up with leads.
Failure to contact a lead promptly does not make the lead invalid.
A lead's failure to answer a call, respond to a text message, respond to an email, schedule an appointment, or purchase services does not by itself make the lead invalid.
9. Invalid Leads and Lead Credits
If your specific offer includes a replacement, credit, or invalid-lead policy, the criteria will be provided in your applicable agreement, offer, invoice, checkout page, or other written communication.
Unless otherwise agreed, examples that may qualify for review can include:
Clearly fake contact information
Clearly invalid phone numbers
Duplicate leads delivered to the same customer
A lead clearly outside the agreed service area
A lead clearly requesting a service outside the agreed campaign category
The following generally do not, by themselves, make a lead invalid:
The lead does not answer
The lead stops responding
The lead changes their mind
The lead receives another estimate
The lead says the price is too high
The lead does not book an appointment
The lead cancels an appointment
The lead does not hire you
You cannot close the sale
The project is smaller than expected
The customer does not like the lead
Any credit or replacement determination will be made according to the applicable customer agreement and campaign requirements.
10. Lead Credit Requests
Where lead replacements or credits are offered, you must submit the request within the time period specified in your applicable agreement.
You may be required to provide reasonable evidence supporting the request.
This can include:
Call logs
SMS records
Screenshots
CRM records
Recorded communications
Information received from the lead
Failure to submit a request within the applicable period may result in the lead being considered accepted.
11. Pricing and Payment
Prices and payment requirements will be stated in the applicable:
Order
Invoice
Agreement
Checkout page
Proposal
Written communication
Depending on the service, eHomeLeads may require:
Prepayment
Payment per lead
Lead packages
Deposits
Recurring payments
Campaign funding
Setup fees
Advertising spend
Monthly fees
Other agreed charges
By purchasing services, you authorize us and our payment providers to process applicable charges according to the agreed payment terms.
12. Taxes
Unless otherwise stated, prices exclude any applicable:
Taxes
VAT
Sales taxes
Duties
Withholding taxes
Governmental fees
You are responsible for taxes applicable to your purchase except where eHomeLeads is legally required to collect or remit them.
Because eHomeLeads operates from the United Arab Emirates and serves customers internationally, tax treatment may vary depending on the customer's location and status.
13. Late and Failed Payments
You are responsible for ensuring payment methods remain valid and payments are made when due.
If a payment is:
Late
Reversed
Declined
Disputed
Charged back
Otherwise unpaid
eHomeLeads may suspend or terminate services, stop campaigns, stop delivering leads, withhold credits, or seek recovery of outstanding amounts to the extent permitted by law and the applicable agreement.
You remain responsible for amounts properly incurred before suspension or termination.
14. Chargebacks and Payment Disputes
If you believe a charge is incorrect, you should contact us at:
before initiating a chargeback so that we have a reasonable opportunity to investigate and resolve the issue.
Submitting a chargeback does not automatically cancel amounts legitimately owed under an agreement.
We reserve the right to provide payment processors, financial institutions, and other relevant parties with contracts, invoices, communication records, lead delivery records, login records, campaign information, and other evidence reasonably necessary to respond to a payment dispute.
15. Refunds
Except where:
Required by applicable law
Expressly stated in your specific offer
Expressly agreed in writing
payments for services already delivered, advertising expenses already incurred, setup work already completed, and leads already provided are generally non-refundable.
Any campaign-specific refund or replacement policy will control over this general provision where applicable.
16. Advertising Spend
If your service includes advertising campaigns, the applicable agreement will state whether advertising costs are:
Included in your fee
Paid separately
Funded directly by the customer
Funded initially by eHomeLeads
Otherwise allocated between the parties
Advertising platforms may change pricing, policies, targeting, distribution, availability, or performance without notice.
eHomeLeads does not control third-party advertising platforms and cannot guarantee advertising costs or performance.
17. No Guaranteed Lead Volume
Unless expressly guaranteed in writing, lead generation is variable.
The number of leads generated may depend on factors including:
Market demand
Seasonality
Location
Industry
Advertising costs
Consumer behavior
Competition
Advertising platform performance
Campaign restrictions
Weather
Economic conditions
Accordingly, eHomeLeads does not guarantee that a particular number of leads will be generated during a particular day, week, or month unless specifically agreed in writing.
18. No Guaranteed Business Results
eHomeLeads provides marketing and lead generation services.
We do not guarantee any particular:
Revenue
Profit
Return on investment
Return on advertising spend
Customer acquisition cost
Closing percentage
Appointment rate
Job value
Customer lifetime value
Sales result
Results differ significantly between businesses.
Any testimonials, examples, case studies, projections, estimates, previous results, or marketing statements are illustrative and do not guarantee future performance.
19. Customer Responsibilities
You agree to:
Provide accurate business information
Maintain appropriate licenses and permits
Operate your business lawfully
Contact leads professionally
Follow applicable consumer-protection laws
Follow applicable calling and texting laws
Respect consumer opt-out requests
Provide lawful and accurate advertising claims
Deliver services promised to your customers
Maintain appropriate insurance where required
Follow applicable federal, state, and local requirements
You are solely responsible for services you personally provide to consumers.
20. Compliance With U.S. Laws
Customers operating in the United States are responsible for ensuring their own activities comply with applicable:
Federal laws
State laws
Local laws
Licensing requirements
Advertising regulations
Consumer protection rules
Calling and texting requirements
Do-Not-Call requirements
Privacy requirements
This can include, where applicable:
Telephone Consumer Protection Act (“TCPA”)
Telemarketing Sales Rule
CAN-SPAM Act
State telemarketing laws
State privacy laws
State contractor licensing laws
State advertising laws
eHomeLeads does not provide legal, tax, accounting, or regulatory advice.
21. SMS Terms and Conditions
When you voluntarily provide your mobile number and opt in to receive text messages from eHomeLeads, you may receive messages concerning:
Your inquiry
Requested services
Appointment scheduling
Appointment reminders
Service updates
Follow-ups
Customer support
Promotional or marketing offers where permitted
Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying:
STOP
After opting out, you may receive a final confirmation message.
You can reply:
HELP
for assistance or contact:
Consent to receive marketing SMS messages is not a condition of purchasing any property, goods, or services.
Carriers are not responsible for delayed or undelivered messages.
22. U.S. TCPA and SMS Compliance
For recipients in the United States or communications involving U.S. telephone numbers, eHomeLeads seeks to comply with applicable TCPA and FCC requirements.
Where applicable law requires prior express consent or prior express written consent for a particular type of communication or technology, eHomeLeads will seek the level of consent required by applicable law.
If you affirmatively agree to receive marketing text messages under a consent disclosure presented by eHomeLeads, you authorize us to send the communications described in that disclosure.
Consent to receive marketing communications is not required as a condition of purchasing any property, goods, or services.
You may revoke your consent to receive SMS marketing communications at any time by replying STOP or otherwise communicating a valid opt-out request.
eHomeLeads will honor applicable opt-out requests as required by law.
23. SMS Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
SMS opt-in information, text messaging consent information, and mobile numbers will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be disclosed to service providers that support our communications, including:
Telecommunications providers
Mobile carriers
SMS aggregators
SMS delivery providers
CRM platforms
Customer support systems
Communication software providers
Such disclosures are limited to information reasonably necessary to operate the relevant service.
All other data-sharing categories described by eHomeLeads exclude text messaging originator opt-in data and consent where the sharing would be for third-party marketing or promotional purposes.
24. Email Communications
By providing your email address, you agree that eHomeLeads may contact you regarding:
Your inquiry
Requested services
Orders
Account matters
Customer support
Appointments
Related business communications
We may also send commercial or marketing email where permitted by applicable law.
Marketing emails will provide an applicable method for unsubscribing as required by law.
You may also contact:
to request removal from marketing communications.
25. Third-Party Platforms and Providers
eHomeLeads may rely on third-party products and services, including:
Advertising platforms
CRM systems
Telecommunications providers
Email platforms
SMS providers
Website hosting
Form providers
Analytics providers
Payment processors
Scheduling tools
Cloud providers
Automation software
Artificial intelligence services
Other business tools
These providers operate independently and may have their own:
Terms
Privacy policies
Fees
Restrictions
Technical limitations
eHomeLeads is not responsible for outages, errors, suspensions, account restrictions, policy changes, pricing changes, security incidents, or other actions caused by third-party providers outside our reasonable control.
26. Customer Accounts and Systems
If we provide access to software, CRM systems, portals, dashboards, telephone systems, or other technology, you are responsible for maintaining the confidentiality of your account credentials.
You must notify us promptly if you suspect unauthorized access.
You may not:
Share access with unauthorized users
Attempt to circumvent security
Reverse engineer our systems
Interfere with platform operation
Introduce malware
Use automated systems in a way that damages or overloads our infrastructure
27. Intellectual Property
Unless otherwise expressly agreed in writing, eHomeLeads retains all rights in its:
Websites
Landing pages
Advertising structures
Campaign systems
Processes
Scripts
Templates
Automation logic
Software
Designs
Content
Training materials
Strategies
Frameworks
Know-how
Internal systems
Providing services to a customer does not transfer ownership of eHomeLeads' underlying intellectual property.
Customers receive only the rights expressly granted in the applicable agreement.
28. Customer Materials
You retain ownership of materials you provide to us.
By providing content, trademarks, logos, images, videos, testimonials, business information, or other materials to eHomeLeads, you grant us a limited license to use those materials as reasonably necessary to perform our services.
You represent that you have all rights necessary to provide those materials to us.
29. Marketing and Case Studies
Unless otherwise prohibited by a written agreement, eHomeLeads may use non-confidential information concerning work performed for customers for legitimate portfolio and marketing purposes.
This may include:
Business name
Logo
Campaign results
Screenshots
Testimonials
Performance statistics
General descriptions of services provided
We will not intentionally publish information that we have expressly agreed in writing to keep confidential.
30. Confidentiality
Each party may receive confidential information from the other.
Both parties agree to use reasonable measures to protect confidential information and to use it only as reasonably necessary for the business relationship.
Confidential information does not include information that:
Is publicly available through no breach of these Terms
Was independently developed
Was already lawfully known
Was legally received from another source
Must be disclosed by law
31. Privacy
Use of personal information is governed by the eHomeLeads Privacy Policy.
Where customer access to leads includes consumer personal information, the customer agrees to use that information only for legitimate purposes associated with responding to the consumer's inquiry and providing relevant services.
Customers must not misuse, unlawfully resell, publish, disclose, or exploit consumer personal information.
32. Acceptable Use
You may not use our website, leads, systems, or services for:
Fraud
Illegal conduct
Harassment
Deceptive practices
Unlawful discrimination
Intellectual property infringement
Unlawful telemarketing
Spam
Unauthorized data resale
Malware
Security attacks
Any activity prohibited by applicable law
We may suspend access where we reasonably believe a customer is creating legal, reputational, security, or operational risk.
33. No Legal Advice
Information provided by eHomeLeads concerning advertising, TCPA compliance, consent language, marketing, privacy, or similar matters is provided for general informational and operational purposes only.
It is not legal advice.
You are responsible for obtaining advice from qualified legal counsel regarding laws applicable to your business.
34. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and services are provided:
“AS IS” and “AS AVAILABLE.”
Except for any express commitments contained in a written agreement, eHomeLeads disclaims warranties of:
Merchantability
Fitness for a particular purpose
Non-infringement
Uninterrupted availability
Error-free performance
We do not warrant that every lead, system, platform, campaign, or communication will operate without interruption or error.
35. Limitation of Liability
To the fullest extent permitted by applicable law, eHomeLeads and its owners, officers, employees, contractors, and agents will not be liable for indirect, consequential, incidental, special, exemplary, or punitive damages.
This includes losses relating to:
Revenue
Profits
Business opportunities
Customer relationships
Data
Advertising expenditure
Reputation
Anticipated savings
To the fullest extent permitted by applicable law, eHomeLeads' aggregate liability arising from a particular service will not exceed the amount actually paid by the customer to eHomeLeads for the specific service giving rise to the claim during the three months immediately preceding the event giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
36. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless eHomeLeads and its owners, officers, employees, contractors, and agents from claims, liabilities, damages, losses, judgments, costs, and reasonable expenses arising from or relating to:
Your breach of these Terms
Your misuse of our services
Your business activities
Services you provide to consumers
Materials or information you provide
Your advertising
Your representations to consumers
Your unlawful calling or texting practices
Your violation of privacy laws
Your violation of third-party rights
Your violation of applicable law
37. Force Majeure
eHomeLeads will not be liable for delay or failure caused by circumstances outside our reasonable control.
These may include:
Internet failures
Telecommunications failures
Advertising platform outages
Software failures
Cyberattacks
Government actions
Natural disasters
War
Civil unrest
Labor disputes
Pandemics
Power failures
Third-party service outages
38. Suspension and Termination
We may suspend or terminate services where reasonably necessary, including where a customer:
Fails to make payment
Breaches these Terms
Misuses leads
Engages in illegal activity
Violates telecommunications laws
Creates significant reputational risk
Misuses our systems
Threatens or harasses staff
Attempts fraud
Creates significant operational or security risks
Termination does not eliminate payment obligations incurred before termination.
Provisions that by their nature should survive termination will remain effective.
39. Governing Law
Except to the extent mandatory law requires otherwise, these Terms and the relationship between you and eHomeLeads will be governed by the applicable laws of the United Arab Emirates and the Emirate of Dubai, without regard to conflict-of-law principles.
If mandatory consumer protection, privacy, telecommunications, or other laws in the United States apply to a particular interaction, nothing in these Terms is intended to eliminate rights that cannot legally be waived.
40. Dispute Resolution
Before commencing formal legal proceedings, you and eHomeLeads agree to make reasonable efforts to resolve any dispute through good-faith discussions.
You should first send a written description of the dispute to:
The notice should include sufficient information for us to identify the account, transaction, or issue.
Unless mandatory law provides otherwise, disputes that cannot be resolved informally will be subject to the courts having competent jurisdiction in Dubai, United Arab Emirates.
eHomeLeads may pursue collection, injunctive relief, intellectual property protection, or enforcement of its rights in another jurisdiction where reasonably necessary and legally permitted.
41. U.S. Customers
If you are located in the United States, these Terms remain applicable to your relationship with eHomeLeads even though eHomeLeads operates from Dubai.
Nothing in these Terms is intended to waive a statutory right that applicable U.S. federal or state law prohibits the parties from waiving.
You remain responsible for complying with laws applicable to your own business and your communications with leads and customers.
42. Assignment
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
eHomeLeads may assign these Terms in connection with a merger, acquisition, restructuring, sale of business assets, corporate reorganization, or similar transaction.
43. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.
The invalid provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally permitted.
44. No Waiver
Failure by eHomeLeads to enforce any provision of these Terms does not waive our right to enforce that provision later.
45. Entire Agreement
These Terms, our Privacy Policy, and any applicable:
Signed agreement
Order form
Invoice
Checkout terms
Proposal
constitute the agreement governing the relevant services.
Any specific written customer agreement may supplement these Terms.
46. Changes to These Terms
We may update these Terms from time to time.
When we do, we will post the revised version and update the “Last updated” date.
Changes will apply prospectively to the extent required by applicable law.
47. Contact Information
Questions regarding these Terms may be directed to:
eHomeLeads
Unit No. 2705-D38
Mazaya Business Avenue AA1
Dubai, United Arab Emirates 00000
Email: [email protected]
Phone: 058 535 0641
For SMS assistance, reply HELP to an eHomeLeads text message.
To opt out of SMS communications, reply STOP.